BiBi Rouge Returns Policy

If you are not fully satisfied with your purchase, you have 14 days within which to return the item/items back to BiBi Rouge for an exchange or a gift voucher. This can be done for FREE at the BiBi Rouge store in Bryanston, or you can schedule a return below or on our online store section.

Unfortunately customized items may not be returned. Clearance items and accessories may not be returned or exchanged. For exchanges, garment’s need to be in original condition, unworn, with the swing tag and all labels attached and undamaged. 

We regret that any costs associated with returns are at the buyer’s expense and will not be covered by BiBi Rouge. You may drop the items at our Bryanston address, or log a collection with our courier below. Please email us for the drop off address should you wish to exchange an item. If you would like to exchange your BiBi Rouge item for a different item, and would like us to send the new item to you, we can do so for R55.

BiBi Rouge cannot accept responsibility for any lost, stolen or damaged items.